Privacy Policy

1. Information We Collect

• Personal Information: When you sign up for our services, we collect information such as your name, address, email address, phone number, and payment details.

• Pet Information: To provide our insurance services, we gather details about your pet, including breed, age, health history, and specific needs.

• Usage Information: We may collect information about how you interact with our website, including IP addresses, browser types, and pages visited.

• Communication Records: We retain records of your interactions with us, including emails, phone calls, and in-app messaging, to help improve our services and support.

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2. How We Use Your Information

• Service Provision: To provide, process, and manage insurance coverage, claims, and other related services.

• Communication: We may use your contact information to send you updates, notifications, and responses to your inquiries.

• Marketing: With your consent, we may use your information to inform you of new features, products, or services that may be of interest.

• Service Improvement: We analyze collected data to improve user experience, product offerings, and customer support.

• Compliance and Security: We may use your information to ensure compliance with regulatory obligations, prevent fraud, and safeguard your information.

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3. How We Share Your Information

• Service Providers: We work with third-party service providers to assist in our business operations, such as payment processors, IT services, and customer support. These providers are bound by confidentiality agreements and may only use your data as directed by PetFirst.

• Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena or similar legal process.

• Mergers and Acquisitions: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the new entity, and you will be notified of any changes to this policy.

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4. Data Security

• We implement robust security measures to protect your data, including encryption, access controls, and secure data storage. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

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5. Cookies and Tracking Technologies

• Our website uses cookies and similar technologies to improve your experience, analyze usage, and assist with marketing. You may choose to disable cookies in your browser settings, but this may affect your experience with our services.

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6. Your Rights and Choices

• Access: You have the right to access and obtain a copy of the personal information we hold about you.

• Correction: You may request corrections to any inaccurate or incomplete data.

• Deletion: You have the right to request deletion of your data where legally permitted.

• Withdrawal of Consent: If you have provided consent for certain data processing activities, you may withdraw it at any time by contacting us.

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7. Children’s Privacy

• Our services are not intended for children under the age of 13, and we do not knowingly collect data from children under this age. If we learn that we have collected information from a child under 13, we will take steps to delete that information promptly.

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8. International Data Transfers

• If you are accessing our services from outside South Africa, please note that your information may be transferred to, stored, and processed in South Africa. We adhere to data protection laws to ensure your data remains protected during any such transfers.

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9. Changes to This Privacy Policy

• PetFirst may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of any significant changes and indicate the policy’s latest effective date.

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10. Contact Us

• If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

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PetFirst Pet Insurance
Office 101 - The Umhlanga Boulevard , 19 Park Ln, Parkside, Umhlanga, Durban 4316
082 922 8099 
info@petfirst.co.za

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Thank you for choosing PetFirst Pet Insurance. Your trust and privacy are our priority.